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FAQ

General

INQUIRIES AND ISSUES?

Contact us at contact@thinkbigpet.com for any inquiries and issues.  We respond within 24 hours.

WHEN WILL MY ORDER BE PROCESSED?

All orders are handled and shipped out from our warehouses in The US & CA. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 1 business day from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once you place your order, please allow 24 hours to process your orders due to high demand. After that, it will take 7-10 business days for delivery in the United States, and 10-14 business days for international orders (depending on location).

WILL I BE CHARGED WITH CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

 Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

WHERE ARE MY ITEMS COMING FROM?

All items ship from the United States.

WHAT METHODS OF PAYMENT ARE ACCEPTED, IS IT SECURE?

All payments and information are secure. We accept Visa, Amex, and MasterCard.

WHAT IS YOUR REFUND AND RETURN POLICY?

We offer a lifetime guarantee on all our products. If for any reason you are not completely satisfied with your purchase we will allow a return.

If you want to return a product, fill out the form on our 'Contact Us' page for instructions.

We do not cover the shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs are non-refundable.

WHICH CURRENCY IS THE ITEM LISTED IN?

The price is listed in USD.

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